Home Water Filtration Littleton, MA

Water Softener Repair & Service 

Water softener service is normally recommended annually, however, there may be interim issues which can be diagnosed and remedied by the homeowner. To assure proper functioning and to benefit from the maximum useful life of your equipment, proper maintenance will provide consistently softened or conditioned water to your home. There are numerous brands of water softeners, some more efficient than others in terms of salt requirements and water usage. Some are capable of conditioning larger volumes of water, therefore estimated water usage prior to selecting a system is important. For elevated levels of iron and/or manganese, an up-flow water softener (versus down-flow) is highly recommended to avoid damaging mineral build-up at the bottom of the tank. A water test and analysis, volume estimates and other factors will determine the best water softener for your home.

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High Efficiency Water Softener


There are various brands of water softeners, some more efficient than others in terms of water usage and salt requirements. Some models are capable of softening larger volumes of water, therefore estimating water usage is important.  For higher levels of iron and/or manganese, an up-flow water softener (versus down-flow) is highly recommended.  This will avoid damaging mineral build-up at the bottom of the tank. To ensure proper operation and to maximize the useful life of your equipment, annual service is typically recommended.  For complicated problems, contacting your water treatment service technician is your best option. See some symptoms of potential problems with your water softener below.


Assure that the water softener is actually “on”, that is, that the system has electric power, then:

  1. Check the water softener bypass valve: You want first to see that the water softener is not on “bypass” – is household water flowing through the unit? This valve is an option and may not be installed on your unit.  However, there may be standard plumbing valves or globe valves that accomplish the same purpose.
  2. Check power to the water softener: If the unit uses electricity to run a timer, be sure it’s plugged in to a live outlet and has power. Some water conditioners use a low-voltage transformer for powering controls – be sure it is present, plugged in, working.  Also, a power failure could cause the timer to be improperly set. Re-set the day of week and time of day on the water softener timer after any loss of power to the unit.
  3. Check salt tank: Is there salt in the salt tank?  If not, add salt to the tank.
  4. Manually regen cycle: Then try a manual regeneration cycle – you’ll see on most units a lever you can push on the control box to start that regeneration process. Note: your home will not be delivered conditioned or softened water while the water softener is in the regeneration cycle. Therefore, its best not to use water (or use as little as possible- flushing toilets is OK, etc.) in the home until the regeneration process is complete. This is why most programmed regeneration is set for late at night when water usage is much less likely.
  5. Feel & test the water supply: if you can’t get a lather when bathing, water may be insufficiently treated.


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Without fully diagnosing, it may be impossible to diagnose the problem and if a repair is even necessary.  This is where a service technician will be able to trouble shoot the situation and come to a determination and solution to the problem. While there are many possible symptoms and problems a softener may experience, the following are possibilities.

  1.  Loss of water pressure downstream from the softener
  2.  Mineral discharge from the water softener and into the home’s water supply
  3.  Staining on home fixtures even though the water softener seems to be running properly
  4.  Excessive salt usage by the system, requiring higher than normal salt tank fill ups
  5.  Hard water evidence observed right after a regeneration cycle.

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H2o Care, Inc. is an established full service water testing and water filtration systems installation and service company with offices in Stow, Middleton & Lakeville, MA, originally established in 1989.  Contact us at [email protected] or by calling us at 978-777-8330.