Braswell Water Quality - Single Tank Systems

Braswell Water Softener Service & Repair

Water softener service is recommended annually in most cases for your Braswell water softener, but there may be interim issues which can be diagnosed and remedied by the homeowner. To benefit from the maximum useful life of your equipment and assure proper functioning, consistent maintenance will provide an on-going supply of softened or conditioned water to your home.


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Make sure your Braswell water softener is “on” and working, that is, that the system has power, then:

  • Check salt tank: Is there salt in the salt tank? If not, add salt to the tank.
  • Check power to the softener: If the unit uses electricity to run a timer, be sure it’s plugged in to a live outlet and has power. Some water conditioners use a low-voltage transformer to power the control – be sure that device is present, plugged in, and working.  Also, a power failure could cause the timer to be improperly set. Re-set the day of week and time of day on the water softener timer after an electrical power failure or after the softener has been powered “off” for a time.
  • Check the water softener bypass valve: You want first to see that the water softener is not on “bypass” – is household water flowing through the unit? This valve is an option and may not be installed on your unit, but there may be standard plumbing valves or globe valves that accomplish the same purpose.
  • Manually regeneration cycle: Then try a manual regeneration cycle – you’ll see on most units a lever you can push on the control box to start that regeneration process. Note: your home will not be delivered conditioned or softened water while the water softener is in the regeneration cycle, therefore, its best not to use water (or use as little as possible- flushing toilets is OK, etc.) in the home until the regeneration process is complete. This is why most programmed regeneration is set for late at night when water usage is much less likely.
  • Feel & test the water supply: if you still can’t get a lather when bathing, water may be insufficiently treated.

While a well made water softener can last many years if properly serviced at regular intervals, at some point in the equipment’s life it may make more sense to replace the unit rather than continuing to replace expensive components.  Also, more up to date water softeners tend to be more efficient in terms of the amount of water and salt used in the regenerations cycle.  Your water treatment professional can test your Braswell water softener and go over the options with you.

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H2O Care is an established, full service water filtration and testing organization originally formed in 1989 with offices in Stow, Middleton & Lakeville, MA with a service depot in Plymouth. See our published articles in Water Technology Magazines at  Contact us at [email protected] or 800-539-1100.