Water softener repair, service, installation in West Newbury

Water Softener Service & Repair

Servicing of a water softener is normally recommended annually as it is for most other water filtration equipment to reduce the need for an eventual water softener repair.  These systems process thousands of gallons of water per month and remove significant amounts of minerals and contaminants.  Consistent service will significantly decrease the need for more expensive water softener repairs in the future.  It is possible to have interim operational problems (identified later in this report) which can potentially be diagnosed and remedied by the homeowner.  For more information about the installation of a water softener or other water filtration systems, see the section below titled, “Water Softener / Other Water Filtration Systems Installation”.

There are various brands of water softeners, some more efficient than others in terms of water usage and salt requirements. Some models are capable of softening or conditioning larger volumes of water, therefore estimating water usage prior to selecting a system is important.  For higher levels of iron and/or manganese, an up-flow water softener (versus down-flow) is highly recommended to avoid damaging mineral build-up at the bottom of the tank.  To ensure proper operation and to maximize the useful life of your equipment, proper maintenance will provide consistently softened or conditioned water to your home and reduce the chances of needing a water softener repair. For complicated problems, contacting your water treatment service technician for water softener repair is your best option.  See some symptoms of potential problems with your water softener below.

Water Softener for hard water in West Newbury, MA


Make sure the water softener is “on” and working, that is, that the system has power, then:

  • Check inside the salt tank: Is there salt in the brine tank?  If not, add at least a few bags of salt to the tank.
  • Check for power to the softener: If the unit uses electricity to run a timer, be sure it’s plugged in to a live outlet and has power. Some water conditioners use a low-voltage transformer to power the control – be sure that device is present, plugged in, and working.  Also, a power failure could cause the timer to be improperly set.  Re-set the day of week and time of day on the water softener timer after an electrical power failure or after the softener has been powered “off” for a time.
  • Check the water softener bypass valve: You want first to see that the water softener is not on “bypass” – is household water flowing through the unit?  This valve is an option and may not be installed on your unit, but there may be standard plumbing valves or globe valves that accomplish the same purpose.
  • Manual regeneration cycle: Then try a manual regeneration cycle – you’ll see on most units a lever you can push on the control box to start that regeneration process.  Note: your home will not be delivered conditioned or softened water while the water softener is in the regeneration cycle, therefore, its best not to use water (or use as little as possible- flushing toilets is OK, etc.) in the home until the regeneration process is complete.  This is why most programmed regeneration is set for late at night when water usage is much less likely.
  • Feel & test the water supply: if you can’t get a lather when bathing the system may not be sufficiently treating the water.
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Water Softener with Sediment Filtration


Without fully diagnosing, it can be very difficult to determine what is really causing the problem and whether of not a water softener repair is even necessary.  This is where a service technician will be able to trouble shoot the situation and come to a determination and solution to the problem. While there are so many possible symptoms and problems a softener may experience, the following are a few that you may see.

  1.  Excessive salt usage by the system is requiring higher than normal salt tank fill ups
  2.  Stains on home fixtures even though the water softener seems to be running properly
  3.  Mineral discharging from the water softener and into the home’s water supply
  4.  Loss of water pressure in the home’s distribution system downstream from the softener
  5.  Hard water evidence observed right after a regeneration cycle.


Water Softener service in West Newburywater softener repair & service van West Newbury, MA

H2O Care is an established Massachusetts based full service water filtration and testing organization, originally formed in 1989 with offices in Middleton (Route 114)  & Stow, MA.  See our published articles in Water Technology Magazines by going to our website, http://h2ocare/pub. You can reach us at [email protected] or 978-777-8330.